Frequently Asked Questions
How does the Aero Pendant work?
It is elegantly simple. The Aero acts as a stunning architectural filter for your light. It attaches directly to your standard E27 pendant cord in minutes. Once you add an LED bulb, the shade’s unique organic texture softens the light, removing harsh glares and filling your room with a beautiful, relaxing warmth.
Can a single pendant shade really transform my home's atmosphere?
Absolutely. The Aero acts as a stunning architectural centerpiece. The moment you turn on your warm LED bulb, the unique design casts gentle, beautiful light that instantly elevates a plain room into a cozy, intimate sanctuary perfect for hosting or unwinding.
Where are the ideal spots in my home to hang this lampshade?
The Aero Pendant is incredibly versatile and looks stunning suspended in bedrooms, living rooms, dining areas, and over kitchen islands. Whether you want to create a cozy corner or a striking focal point, its warm glow transforms any space. Just ensure it is placed in a dry, indoor area to preserve the premium crafted materials.
Where are you located?
Our head office is located in Sydney, New South Wales.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info@phaino-designstudio.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.